Frequently Asked Questions

Everything you need to know about our award-winning Highland whiskies.

Where do you ship your whiskies?

We currently offer shipping across the UK and to select international destinations. Please note that shipping rates and delivery times vary based on the destination and local customs regulations.

What is the estimated delivery time for my order?

Standard UK delivery typically takes 3-5 working days. Express shipping options are available at checkout if you require your bottle sooner for a special occasion.

Can I return a bottle if I change my mind?

Yes, you can return unopened products in their original packaging within 14 days of delivery. For hygiene and safety reasons, we cannot accept returns on bottles where the seal has been broken.

Are your whiskies suitable for vegans?

The majority of Loch Lomond whiskies are suitable for vegans as we do not use animal-derived products during the distillation or filtration process. Please check individual product descriptions for specific details.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How should I store my whisky once it arrives?

Whisky should be stored upright in a cool, dry place away from direct sunlight. Unlike wine, storing a bottle on its side can cause the high alcohol content to degrade the cork over time.